RentalTerms & Conditions

General:

• The client assumes full financial liability for any damage to the limousine caused during the rental by them or any members of their party
• No drug use or smoking allowed in any of our vehicles
• It is illegal and unsafe to load the vehicles beyond seating capacity
• We assume no responsibility for articles left in our vehicles
• We cannot be held responsible for delayed travel time due to weather, traffic, road conditions or unforseen mechanical failures
• Excessive cleanup charge is determined on a case-by-case basis ($150 maximum charge)
• All online reservations must be booked with CST (Central Standard Time)
• Email us for any additional questions at: info@muzmishlimo.com or call us at   773-746-5802 
• We serve more cities then we could possibly list on our website and most likely serve your city. If you have any questions, please give us a call for a fast and courteous quote:   773-746-5802 

Reservations

• All reservations are subject to a guaranteed payment
• Your credit card may be charged at the time the reservation is made
• If you reschedule your reservation less than 2 hours before the pick-up, the vehicle will be assigned based on availability and the reservation is not guaranteed
• Events will be booked as continuous hourly service or 2 hours each way, based on event’s location, rules and regulations
  Requests for specific cars will not be guaranteed (except SUV)
• Requests for specific car colors will not be guaranteed
• Golf bags, skis, snowboards, etc. – must book an SUV

Cancellations

• Any reservation cancelled in less time than described, will result in a full charge
• All cancellations must be made over the phone to   773-746-5802  and not via email or text
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Rates

• Rates do not include gratuity and are subject to change without notice
• For your convenience a 20% gratuity, for the driver, will be added to your total fare
• Extra stops: in-line $15.00 (each)
• Airport greet and meet – $15. Driver will meet passenger at escalator or baggage claim with their name on a sign, assist with luggage, and escort them to the vehicle in short term parking.
• Car seat, booster seat – $15 and must be requested prior to trip confirmation
• If credit card authorization fails, the balance needs to be paid to the driver before the beginning of the trip

Charters (Hourly Service)

• 15 minutes into the hour is half an hour of service charge
• Automatic 20% gratuity will be added to all charter reservations
• The hourly service price may vary based on your location
• Any round trip will become hourly service if the time between drop-off and pickup is less than 2 hours
• All trips to and from concerts and sport events will be booked as an hourly service
• Hourly service does not apply to out-of-state-trips. Please call for a quote.
• Waiting time charges do not apply to hourly service
• Prom overtime charges must be pre-approved and pre-authorized

Waiting Time

• Airports only – Muzmish Limo Inc will allow 60 minutes grace period after the reported domestic flight arrival time and a 120 minutes grace period after reported international flight arrival time. Once the grace period has elapsed and the customer has not called, the car will be dismissed and a full charge will be applied.
• Except airports and hourly service: there is a 15-minute grace period. After the grace period has elapsed, waiting time charges will apply.
  • Sedan – $15/15 minutes
  • Luxury SUV – $15/15 minutes
  • Stretch Limousine – $20/15 minutes
  • Stretch SUV – $25/15 minutes

No-show

• A no-show fee equal to the trip cost plus 20% gratuity will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call  773-746-5802 to avoid a no-show billing
• Except airports – no-show is considered after 30 minutes waiting without contact from the customer’s side